Updated Quality Framework
We have been working to amend the Quality Framework in line with the increase of remote delivery and assessments.
We have mapped all 17 criteria into a new format with an improved written guide that supplements the audit and approvals process. This will not effect anything that our Approved Providers currently do as it includes the same content from the previous version. Also in response to feedback given by many Approved Providers, some criteria has been cross referenced to remove duplications.
We are hoping the new format will be easier to understand and still provide the level of quality assurance expected from when we approve, audit and monitor our Approved Providers. We will release this information soon, and if you have any further questions around this subject area, please get in touch with the Quality Team: [email protected].
The Government’s A New Vision for Water: White Paper places new national emphasis on public health,
The Government’s A New Vision for Water: White Paper sets a clear direction of travel for the sector.
Below is a copy of the communication sent to Customers and Stakeholders in January 2026 regarding
